Refund Policy

We offer a 30-day money-back guarantee. If you're not satisfied with a Tended paid plan (Plus or Family), you can request a full refund within 30 days of the charge — this applies to your first payment after a trial, and to each renewal while you're subscribed.

Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net — look up your order with the email address you paid with — or contact our support team through the app and we'll help you through it. You can also cancel your subscription at any time from the Plan & billing page in the app; cancellation stops future renewals and takes effect at the end of the current period.

Every paid plan starts with a 30-day free trial, and you can cancel any time during the trial without paying anything. If you forget to cancel and are charged at the end of a trial, the same 30-day money-back guarantee applies to that charge.

The Tended Free plan costs nothing, so there is nothing to refund. See Pricing for what each plan includes.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.